So, here’s our problem… we have a lot of people saving, that don’t know they’re saving and many aren’t saving enough. We have plenty of industry drivers focused on getting members to make active choices and increase communications. And we have a barrage of complex rules and nuances that surround pensions.
We want to move from inertia to engagement, but without a common measure of engagement, a benchmark or a goal…it’s not a match made in heaven! So, where to start…? A framework for communications…?