PRIVACY STATEMENT

Protecting your privacy and your personal data is extremely important to us – it’s not just about complying with the General Data Protection Regulations and the Data Protection Act (2018) – we realise the importance of personal data, so we do all we can to keep it safe.

Owner: Untamed Marketing Ltd, a registered company in England and Wales under company number 12788048 (“Untamed Marketing”, “we” or “us”), trading as “Untamed Marketing Ltd” (“UML”)

Terms: “Site” refers to www.untamedmarketing.co.uk

Customer services: karen@untamedmarketing.co.uk
Registered address: Untamed Marketing Ltd, 18 Sangers Drive, Horley, Surrey, RH6 8AH

Data Controller: Untamed Marketing Ltd


We’re committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulations (GDPR) and the Data Protection Act (2018), the Data Controller is Untamed Marketing Ltd. This statement sets out why we collect personal information about individuals and how we use that information. It explains the legal basis for this and the rights you have over the way your information is used. This statement explains the collection and use of the information you give us, that identifies, or could reasonably be used to identify you as an individual. We may change this statement from time to time. If we make any significant changes, we’ll advertise this on the website or contact you directly with the information. Please check this page occasionally to make sure you’re happy with any changes.

If you have any questions about this Statement or concerning your personal information, please contact Karen Quinn karen@untamedmarketing.co.uk.

WHAT TYPE OF PERSONAL INFORMATION WE COLLECT

The type and amount of personal information we collect depends on why you are providing it. The personal information we collect when you become our client may include some or all of the following:

  • First name
  • Last name
  • Company name
  • Telephone number
  • Email address
Once you’ve become a client of ours, any additional financial and transaction personal information, such as credit or debit card number, bank account information, and billing address information required in order to process any payment will be processed securely and externally by our payment service provider.

HOW WE COLLECT INFORMATION

We may collect information from you whenever you contact us or have any involvement with us for example when you:
  • post content onto our social media
  • visit our website
  • enquire about our activities or services
  • sign up to receive news about our activities
  • attend/take part in our events
  • contact us in any way including online, email, phone, SMS, social media or post.
If UML is sold, these terms remain in place for those clients transferring to the successor business until such time as they are updated by the successor business and clients are notified accordingly.

WHERE WE COLLECT INFORMATION FROM

We collect information when:

  • 1. You give it to us directly, eg in the scenarios outlined above or contact us for any other reason. Your information may be collected by an organisation we are working with, but we are still responsible for your data.
  • 2. You give it to us indirectly: your information may be shared with us by other organisations. They should only do so in the way they have set out in their own Privacy Policy which you should check when you give your details.
  • 3. You have given other organisations permission to share it: your information may be provided to us by other organisations if you have given them your permission. This might, for example, be a business working with us or when you buy a product or service from a third party organisation. The information we receive from other organisations depends on your settings or the option responses you have given them.
  • 4. you use our website: information about you is recorded and stored. See the information about the use of cookies under that heading below.
  • 5. It’s available on social media: depending on your settings or the privacy policies applying for social media and messaging services you use, like LinkedIn, Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.
Once you’ve become a client of ours, any additional financial and transaction personal information, such as credit or debit card number, bank account information, and billing address information required in order to process any payment will be processed securely and externally by our payment service provider.

HOW WE USE YOUR INFORMATION

We’ll use your personal information in a number of ways which reflect the legal basis applying to processing of your data. These may include:
  • providing you with the information or services you have asked for
  • sending you communications with your consent that may be of interest, including marketing information about our services and activities
  • when necessary, for carrying out your obligations under any contract between us
  • seeking your views on the services or activities we carry on so that we can make improvements
  • maintaining our organisational records and ensuring we know how you prefer to be contacted
  • analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness
  • conducting aggregate analysis and developing business intelligence that enables us to operate, protect, make informed decisions and report on the performance of our business.

USE OF AGGREGATED DATA

Where data can be aggregated (and anonymised), we may use this without restriction for research purposes. For example, we may monitor customer traffic patterns, website and services usage and related information in order to optimise users’ usage of our website and services and we may give aggregated statistics to a reputable third-party. We are entitled to do this because the resulting data will not personally identify you and will therefore no longer constitute personal data for the purposes of data protection laws.

OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION

The use of your information for the purposes set out above is lawful because one or more of the following applies:

  • where you’ve provided information to us for the purposes of requesting information or requesting that we carry out a service for you, we’ll proceed on the basis that you’ve given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at emma@untamedmarketing.co.uk. This will not affect the lawfulness of processing of your information prior to your withdrawal of consent being received and actioned;
  • it’s necessary for us to hold and use your information so that we can carry out our obligations under a contract entered into with you or to take steps you ask us to prior to entering into a contract;
  • it’s necessary to comply with our legal obligations;
  • where the purpose of our processing is the provision of information or services to you, we may also rely on the fact that it is necessary for our legitimate interests, or the legitimate interests of a relevant third party, in relation to providing the information or service requested, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request. This may be processed on our behalf externally, by our website provider.

If you want to contact us about your marketing preferences please contact karen@untamedmarketing.co.uk

HOW WE KEEP YOUR INFORMATION SAFE

We understand the importance of keeping your personal information secure and take appropriate steps to safeguard it. We strive to protect your information and our services from unauthorised access to or alteration of your information. This includes the use of various security measures to protect your information held by or on behalf of us and ongoing review of our information collection, storage and processing practices. The servers that host your information are looked after with corporate-standard reliability assured through regular maintenance, software upgrades, bug fixes, virus protection, patches and backups carried out on your behalf.

Our website providers employ industry best practice to prevent unauthorised access to our website. To prevent ‘man in the middle’ attacks between us and the servers hosting our websites, we use a secure certificate enabling us to encrypt traffic between us and the servers. We do not store card details at any time on the website database. As documented above, financial and transaction personal information, such as credit or debit card number, bank account information, and billing address information required in order to process any payment will be processed securely and externally by our payment service provider. No data transmission over the internet can be guaranteed to be completely secure. So, whilst we strive to safeguard your information, we cannot guarantee the security of any information you provide online and you do this at your own risk.

WHO HAS ACCESS TO YOUR INFORMATION

  • Third parties who provide services for us which includes: 1) Mail Chimp, which administers our mailing lists
  • Selected third parties if we run an event in conjunction with them. We’ll let you who we’ll be sharing your data with and how your data is used when you register for any event.
  • Third parties in connection with restructuring or reorganisation of our operations, for example if we merge with another business. In such event, we’ll take steps to ensure you are informed of which third parties your data will be transferred to and that your privacy rights will be protected by the third party.

For matters such as financial or technical considerations, the information you provide to us may be transferred to countries outside the European Economic Area (EEA), which are not subject to the same data protection regulations as apply in the UK. This may be because third parties that we share data with store this information on servers outside the EEA, or because we use a supplier based outside the EEA. We meet our obligations under GDPR by ensuring that the information has equivalent protection as if it were being held within the EEA. We do this by ensuring that any third parties processing your data outside the EEA either benefits from an adequacy determination under article 45 of the GDPR and/or, where appropriate, we’ve entered into a data processing agreement which contains model EU clauses.

We may also disclose your personal information if we’re required to do so under any legal obligation and may use credit reference agencies for the purposes of fraud prevention and credit risk reduction, or where doing so would not infringe your rights, but is necessary and in the public interest. Other than for these reasons, we will not share your information with other organisations without your consent.

KEEPING YOUR INFORMATION UP TO DATE

If any of the personal information you have provided to us changes, please contact us at karen@untamedmarketing.co.uk

COOKIES

In addition to the information which you supply to us, information and data may be automatically collected using cookies. Cookies are small text files employed on our website to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the website for you. For example, cookies will tell us whether you viewed the website with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our website. Some of our associated companies may themselves use cookies on their own websites. We have no access to, or control of these cookies, should this occur.

Cookies may be either ‘persistent’ cookies or ‘session’ cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

The law states that we can store cookies on your machine if they are essential to the operation of the website, but that for all others we need your permission to do so. The list below explains the cookies we use and why:

  • viewed_cookie_policy - This cookie indicates that you agree to the Cookies Policy of the website. [expires after 1 year]
  • wordpress_test_cookie - This is set by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users. [expires after current session]
  • wp-saving-post - Also a WordPress cookie, created when auto-saving a post in the editor [expires after 1 day]

OPTING OUT OF COOKIES

If you do not wish to receive cookies from us or any other website, you should be able to turn cookies off on your web browser: please follow your browser provider’s instruction in order to do so. Unfortunately, we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of any attempt to turn off cookies. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

HOW LONG WE KEEP YOUR INFORMATION FOR

We will hold your personal information for as long as it is necessary for the relevant activity.

For data obtained for purposes of facilitating services we’ll retain your data for:

  • One year after the end of your relationship as our client.
  • Two years from last consent obtained for any communications clients have entered into with us
  • Three years following any communications prospective corporate clients have entered into with us
  • Three years If you ask us to stop contacting you with marketing materials, we will keep a record of your contact details and limited information needed to ensure we comply with your request.

YOUR RIGHTS

You have the right to request details of the processing activities that we carry out with your personal information through making a subject access request. No charge may be made under applicable law except in very limited circumstances (which will be explained to you upon request).

To make a request, please contact us at karen@untamedmarketing.co.uk

You also have the following rights:

  • the right to request rectification of information that is inaccurate or out of date;
  • the right to erasure of your information (known as the “right to be forgotten”);
  • the right to restrict the way in which we are dealing with and using your information.
  • the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the “right to portability”); and
  • rights in relation to automated decision making and profiling including profiling for marketing purposes.

To exercise any of these rights, you should contact Karen Quinn, Founder, Untamed Marketing Ltd at the above address. If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner’s Office. Further details about how to complain can be found here.

SURVEYS AND USER GROUPS

We always aim to improve the services we offer. As a result, we occasionally contact our clients using surveys (where the client has opted in for this). Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.

CHANGES TO THIS PRIVACY NOTICE

This Policy may be changed from time to time. If we make any significant changes, we will advertise this on our website or contact you directly with the information. We recommend that you read this Privacy Policy each time you consider giving your personal information to us.